Patient Portal

OrthoAlliance makes it easy to view your patient portal for any of our Partner Practices.

Ortho Alliance, in partnership with InteliChart, is excited to launch a new and improved patient portal. All current patient portal users will receive an invitation to enroll in the new portal. New patients and existing patients without a patient portal account will receive an invitation to enroll after your next visit.  The portal allows you to securely communicate with your physician’s office, request prescription refills, request documents, and view your upcoming appointments. We want to ensure a seamless continuity of care by providing each patient with the ability to communicate with staff directly and view their records online.

Select the practice where you’ve received care and follow the links.

A woman using a laptop to look at the OA patient portal

Central and Northern Ohio

Cincinnati/Dayton

Indiana

FAQ

Discover answers to your most pressing questions about patient portal, and how we ensure a seamless and supportive experience for every patient under our care.

Enrollment

Patients who are not currently enrolled in the Patient Portal will receive an automated email inviting them to register for a Patient Portal Account.

Please contact your practice to request a new PIN.

A patient under the age of 18 can enroll for an account that is managed by a proxy (parent or guardian).

Due to state and federal regulations, when a patient turns 18, they will be invited to create their own account and the parent or guardian of the patient who managed the portal account will receive notification of the disassociation.

A patient can request to grant access to a proxy for their portal account by contacting the practice.

You can reset your password by logging into your Patient Portal account and navigating to Settings>My Account> Change Password.

General

Please contact your practice if you need to update your demographic information.

Call the practice and request Patient Portal assistance.

You control who has access to your account. You can add a proxy if you need someone else to have access to your account.

Medical Records

Your Patient Portal account allows you to see your Medications, Allergies, Social History, Family History and Vitals. You can request to have a specific document pushed to your patient portal account.

You can request to have a document sent to your Patient Portal account

Select “Send a Message” on the Patient Portal home page, select your practice location and provider, and then select “Request a Document.”

Appointments

Please call the practice to cancel or reschedule an appointment.

You will not receive appointment reminders through the Patient Portal; however, you can see your upcoming appointments on the home page of the patient portal.

You can see the dates and location of your previous appointments under the “My Chart” icon on the home page.

Yes, you will see details for your upcoming office visits and physical therapy visits on the home page. You can also add appointments to your calendar and get driving directions by selecting the calendar icon on the left side of the home page.

Communication

Yes, you can send a message to your healthcare provider’s team using the “Messages” icon on the home page.

No. You can send a message to any provider you have seen in the past 30 months.

Please allow up to 3 business days for the provider’s team to respond.

No, please call the practice with any urgent medical concerns.

Billing and Payments

There is a link to the Ortho Alliance Pay Online site under the Practice Links on the Patient Portal.

Additional Features

Yes. You can send a message to your provider to request a medication refill.

Please contact the practice to update your medication list.